What is included in the monthly fee?
Live chat software, 24/7 customized live chat support, instant lead notification, dedicated account manager
Is there a setup fee?
There is no setup fee. Your FAQ development and initial collaboration with your account manager is all included in your first month’s subscription.
How do I install the chat software on my site?
All you need to do is add a small piece of code to your site. If you are having trouble with this we can do this for you free of charge.
Who trains the agents?
Once your FAQ list is finalised with your Dedicated Account Manager we will run through a number of exercises with our agents to test the speed and quality of their responses. We will go live on your site as soon as all agents meet our strict standards. We aim to have achieved this within 24 hours of the FAQ being complete.
Can you add my branding to the chat window?
Yes, absolutely! All we need is your logo and nominated color scheme.