DIY, Hire or Outsource your Live Chat Support

customer service options

There is no question that Live Chat Support can add massive value to your customers and boost sales. E-Commerce is fiercely competitive and the constant battle for customer attention demands that you do not waste a single customer interaction. With your store open 24 hours a day you need to think about how you can…

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Cost Comparison – Outsource Vs Inhouse

compare cost of live chat customer service

In this post we will look at the cost of setting up your own 24/7 customer service operation and a business hours only 9-5 customer service operation. This analysis includes the front line staff costs only, and assumes that virtual staff from the Philippines, or comparable market are to be employed on your team. You…

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